服務條款

本條款規範使用者與微象 SomaTrace 之服務使用關係。微象 SomaTrace 由蔡承恩以個人名義經營（以下稱「我們」）。使用本服務即表示您已閱讀並同意以下條款。

1. 微象 SomaTrace 為個案紀錄與工作流程整理工具，協助使用者記錄、整理、比較與回顧個案資料。本服務並非醫療器材，亦不執行診斷、治療、處方或任何醫療行為。
2. 本服務所呈現之內容、報告、圖像與比較資訊，僅為使用者工作流程之輔助參考，不構成醫療診斷、治療建議或專業醫療意見，不得作為健康決策之唯一依據。使用者及其個案如有健康疑慮，應尋求合格醫療專業人員之協助。
3. 本服務提供之 AI 提示、整理或推薦功能，係由生成式模型產生，結果可能不完整、不準確或有誤，僅供參考。使用者應自行評估其適用性，不得僅依 AI 產出對個案進行判斷或處置。
4. 使用者應於其合法執業範圍內使用本服務，不得利用本服務從事醫療法、醫師法所定之醫療業務，亦不得將本服務產出對外宣稱具有療效或診斷效力。
5. 使用者應妥善保管帳號，不得與他人共用帳號或將帳號轉讓他人使用。
6. 使用者於本服務中建立之個案資料，使用者為個人資料之蒐集者與管理者；我們僅依使用者之指示，提供雲端儲存與處理（即受託處理）。
7. 使用者應依個人資料保護法等相關法令，於蒐集個案資料前向個案告知並取得其同意，且同意範圍應涵蓋：將資料儲存於本服務雲端、用於 AI 輔助整理，以及以去識別化方式進行彙整分析（詳見隱私權政策）。使用者未取得必要同意或違反相關法令所生之一切責任，由使用者自行負擔；如我們因此受第三人請求或損害，使用者應提供必要協助並予以補償。
8. 使用者同意我們得依隱私權政策，對個案資料以去識別化、無法還原特定個人之彙整形式進行分析，以改善服務功能與內容品質。
9. 本服務之軟體、介面、內容、提示與報告範本等智慧財產權歸我們所有；使用者於服務中建立之個案資料則屬使用者所有。未經授權，不得重製、改作或散布本服務之內容。
10. 付費方案依網站公告之內容與價格為準，價格如有調整將於本頁更新後生效。
11. 記錄版與營運版皆提供月費與年費兩種訂閱方式：記錄版月費 NT$ 499 / 月、年費 NT$ 4,990 / 年；營運版月費 NT$ 699 / 月、年費 NT$ 6,990 / 年。年費等於月費 ×10。訂閱費用於每期開始時扣款；使用者可於下次扣款日前在帳戶設定中取消後續訂閱。
12. 訂閱取消後，付費權限將於當期結束後停止，不另行按比例退還已支付費用。
13. 若因系統異常產生重複扣款，請於 7 日內來信客服信箱，我們將協助確認與退款。
14. 若付款失敗，付費權限可能暫停，待付款重新完成後恢復；期間使用者建立之個案資料仍會保留。
15. 使用者得隨時於設定中刪除帳號；我們亦得於使用者重大違反本條款時，經合理通知後暫停或終止其帳號。帳號刪除後，相關資料將依隱私權政策處理。
16. 若個案為未成年人或受監護人，使用者應另行取得其法定代理人之同意。
17. 本服務將盡合理努力維持系統穩定，但於系統維護或非可歸責於本服務之異常期間，部分功能可能暫時受影響。
18. 因使用本服務、或依本服務內容（包含 AI 產出）所為之判斷與行為而產生之任何身體、財產或其他損害，於法律允許之最大範圍內，本服務不負損害賠償責任。
19. 本條款依中華民國法令解釋，因本服務所生爭議，雙方合意以臺灣臺北地方法院為第一審管轄法院。

Terms of Service

These terms govern the relationship between users and SomaTrace. SomaTrace is operated by Tsai Cheng En as an individual ("we"). By using the service you agree to the terms below.

1. SomaTrace is a case-record and workflow-organization tool that helps users record, organize, compare, and review client information. SomaTrace is not a medical device and does not perform diagnosis, treatment, prescription, or any medical practice.
2. Content, reports, visuals, and comparisons shown by the service are workflow aids only. They do not constitute medical diagnosis, treatment advice, or professional medical opinion, and must not be relied upon as the sole basis for any health-related decision. Users and their clients should consult qualified healthcare professionals for medical concerns.
3. AI-assisted prompts, summaries, or suggestions offered by the service are produced by generative models and may be incomplete, inaccurate, or wrong. Such outputs are for reference only; users must evaluate their applicability and must not act on AI output alone when assessing or working with a client.
4. Users must operate within their lawful scope of practice and must not use SomaTrace to perform activities reserved for licensed medical professionals under applicable law, nor represent the service's outputs as having diagnostic or therapeutic efficacy.
5. Users are responsible for safeguarding their account and must not share or transfer account access.
6. For the client records a user creates within the service, the user is the collector and controller of that personal data; we merely provide cloud storage and processing on the user's instructions (as a data processor).
7. Users must, in accordance with the Personal Data Protection Act and other applicable laws, inform their clients and obtain their consent before collecting client data. That consent must cover storing the data in our cloud, using it for AI-assisted organization, and de-identified aggregate analysis (see the Privacy Policy). All liability arising from a failure to obtain the required consent or from a violation of applicable law is borne solely by the user; if we face any third-party claim or damage as a result, the user shall provide necessary assistance and indemnify us.
8. Users agree that we may, in accordance with the Privacy Policy, analyze client data in a de-identified, non-re-identifiable aggregate form in order to improve the service's features and content quality.
9. Intellectual property in the service's software, interface, content, prompts, and report templates belongs to us; client records a user creates within the service belong to the user. The service's content may not be reproduced, adapted, or distributed without authorization.
10. Pricing is governed by the rates published on this page. Updated pricing takes effect from the date it is published.
11. Records and Studio plans are offered as monthly or annual subscriptions billed at the start of each period. Records: NT$ 499 / month monthly or NT$ 4,990 / year annual. Studio: NT$ 699 / month monthly or NT$ 6,990 / year annual. Annual is priced at 10 × monthly. You may cancel future renewals from account settings before the next billing date.
12. After cancellation, paid access ends at the conclusion of the current billing period. No pro-rata refund is provided.
13. If a duplicate charge occurs due to a system error, contact support within 7 days and we will help review and refund.
14. If a payment fails, paid access may be suspended until payment succeeds again. Client data is retained during this period.
15. Users may delete their account at any time from settings; we may also suspend or terminate an account, after reasonable notice, where a user materially breaches these terms. After account deletion, related data is handled in accordance with the Privacy Policy.
16. Where a client is a minor or a person under guardianship, the user must additionally obtain the consent of their legal representative.
17. We will make reasonable efforts to maintain availability. During maintenance or external incidents, some features may be temporarily affected.
18. To the maximum extent permitted by law, SomaTrace shall not be liable for any bodily, financial, or other damages arising from use of the service or from decisions made based on its content, including AI outputs.
19. These terms are governed by the laws of the Republic of China (Taiwan). Disputes shall be brought before the Taiwan Taipei District Court as the court of first instance.